Incident

An Incident is any unplanned business interruption that has wide-sweeping impacts and requires an urgent fix. This object contains the details of the incident, documenting the history of the incident from registration to closure. This object is available in API version 53.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see Incident in the Object Reference for the Salesforce Platform.

Fields

Field Name Field Label Type Digits Length Precision Scale
BusinessHoursId Business Hours ID reference 18
Category Category picklist 40
CreatedById Created By ID reference 18
CreatedDate Created Date datetime
CurrencyIsoCode Currency ISO Code picklist 3
Description Description textarea 32000
DetectedDateTime Detected Date Time datetime
EndDateTime End Date Time datetime
EntitlementId Entitlement ID reference 18
Id Incident ID id 18
Impact Impact picklist 40
IncidentNumber Incident Number string 255
IsClosed Incident Closed boolean
IsDeleted Deleted boolean
IsMajorIncident Major Incident boolean
IsStopped Incident Paused boolean
LastModifiedById Last Modified By ID reference 18
LastModifiedDate Last Modified Date datetime
LastReferencedDate Last Referenced Date datetime
LastViewedDate Last Viewed Date datetime
MilestoneStatus Milestone Status string 30
OwnerId Owner ID reference 18
ParentIncidentId Parent Incident ID reference 18
Priority Priority picklist 40
PriorityOverrideReason Priority Override Reason string 255
ReportedMethod Reported Method picklist 40
ResolutionDateTime Resolution Date Time datetime
ResolutionSummary Resolution Summary textarea 32000
ResolvedById Resolved By ID reference 18
SlaExitDate Entitlement Process End Time datetime
SlaStartDate Entitlement Process Start Time datetime
StartDateTime Start Date Time datetime
Status Status picklist 40
StatusCode Status Code picklist 255
StopStartDate Incident Paused Since datetime
SubCategory Sub Category picklist 40
Subject Subject string 255
SystemModstamp System Modstamp datetime
Type Type picklist 40
Urgency Urgency picklist 40