Service Cloud Voice Implementation Guide

Overview
Release Notes
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Connect API
AWS Lambda Functions
How to Use Lambda Functions
Authentication
Set Up OAuth in Connected App
Set Up OAuth in Lambda Function
Test Authentication
InvokeSalesforceRestApiFunction
InvokeTelephonyIntegrationApiFunction
ContactLensConsumerFunction
ContactLensProcessorFunction
ContactDataSync
CTRDataSyncFunction
HandleContactEvents
MultiorgContactLensConsumerFunction Lambda Function
MultiorgHandleContactEventsFunction Lambda Function
MultiorgPostCallAnalysisTriggerFunction Lambda Function
MultiorgVoiceMailPackagingFunction Lambda Function
PostCallAnalysisTriggerFunction
RealtimeAlertLambda
VoiceMailAudioProcessingFunction
VoiceMailPackagingFunction
VoiceMailTranscribeFunction
kvsConsumerTrigger
kvsTranscriber
Query AWS Lambda Functions to Analyze a Voice Call
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Set Up OAuth in Your Service Cloud Voice Connected App

These instructions describe how to set up OAuth in a Salesforce connected app.

Starting with the Spring '26 release, the creation of connected apps is disabled to promote the adoption of External Client Apps (ECA). To create a connected app, you must contact Customer Support. For more information, see this knowledge Article.

Note

Before you start, create a private key and a self-signed certificate.

  1. From Setup, enter Apps in the Quick Find box, and select App Manager. If you don’t already have a connected app for Amazon Connect, create a connected app.
  2. Click Edit in the dropdown menu.
  3. Click Enable OAuth Settings.
  4. For the Callback URL, if it’s not already specified, enter: http://localhost:1717/OauthRedirect
  5. Select Use digital signatures and upload your self-signed certificate file.
  6. For the Selected OAuth Scopes, ensure that these scopes are selected.
    • Manage user data via APIs (api)
    • Perform requests on your behalf at any time (refresh_token, offline_acess)
  7. Save your settings.
  8. In the action menu for the connected app, click Manage, and then click Manage Profiles. To choose which users have access to this connected app, select the appropriate profiles. We recommend including a System Administrator profile. Verify that the Permitted Users value is set to Admin approved users are pre-authorized for the selected profiles.
  9. Save your work.
  10. From the saved connected app with OAuth, copy the Consumer Key, which is needed on the Amazon Connect instance.

    Connected app consumer key