Service Cloud Voice Developer Guide

Overview
REST API
Lambda Functions for Amazon Connect
Authentication
Set Up OAuth in Connected App
Set Up OAuth in Lambda Function
Test Authentication
Sample Contact Flows
Function Reference
Limits and Scaling
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Set Up OAuth in Your Service Cloud Voice Connected App

If you want to use the InvokeSalesforceRestApiFunction Lambda function, set up OAuth in a Salesforce connected app.

Before you start, create a private key and a self-signed certificate.

  1. From Setup, enter Apps in the Quick Find box, and select App Manager.
  2. Select Managed Connected Apps and find your app. The app name is: {Your Contact Center Name} Connected App. If you don’t already have a connected app for Amazon Connect or if you want to use a separate app, create a connected app.
  3. Click Edit in the dropdown menu.
  4. Click Enable OAuth Settings.
  5. For the Callback URL, enter: http://localhost:1717/OauthRedirect
  6. Select Use digital signatures and upload your self-signed certificate file.
  7. For the Selected OAuth Scopes, ensure that the following scopes are selected.
    • Access and manage your data (api)
    • Perform requests on your behalf at any time (refresh_token, offline_acess)
  8. Save your settings.
  9. From the saved connected app with OAuth, copy the Consumer Key to be used on the Amazon Connect system.
  10. The screen that appears shows the consumer key. Copy the Consumer Key so you can use in on AWS.