Omni-Channel Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Methods for Omni-Channel in Lightning Experience
Use these Lightning Console JavaScript API methods for Omni-Channel. Omni-Channel lets
your call center route any type of incoming work item to the most qualified, available agents.
- acceptAgentWork for Lightning Experience
- closeAgentWork for Lightning Experience
- declineAgentWork for Lightning Experience
- getAgentWorkload for Lightning Experience
- getAgentWorks for Lightning Experience
- getServicePresenceStatusChannels for Lightning Experience
- getServicePresenceStatusId for Lightning Experience
- login for Lightning Experience
- logout for Lightning Experience
- lowerAgentWorkFlag for Lightning Experience
- raiseAgentWorkFlag for Lightning Experience
- setServicePresenceStatus for Lightning Experience