Salesforce Voice with Telephony Providers Implementation Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Salesforce Voice Limits and Scaling
Salesforce Voice runs in a multitenant environment and uses both Salesforce resources
and Amazon Connect resources to provide a native Salesforce telephony solution.
To ensure quality for all Voice users, Voice enforces the following limits on calls and transcription.