Salesforce Voice with Telephony Providers Implementation Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Using the Salesforce Voice Lambda Functions for Amazon Connect
Salesforce provides a set of Lambda functions, which are available within your Amazon
Connect instance after provisioning the instance with Salesforce Voice. You can use these Lambdas
in Amazon Connect contact flows.
These Lambdas interact with Salesforce to perform the following actions:
- Create a voice call (InvokeTelephonyIntegrationApiFunction).
- Start real-time transcription and save transcripts to Salesforce (kvsConsumerTrigger, kvsTranscriber).
- Sync data between a contact record (previously called contact trace record or CTR) and a VoiceCall object (CTRDataSyncFunction).
- Invoke the Salesforce REST API to perform CRUD operations on Salesforce objects, such as cases, accounts, or custom objects (InvokeSalesforceRestApiFunction).
For more detail, refer to the reference pages for the Lambda functions.