Salesforce Voice with Telephony Providers Implementation Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Voice Customer Alerts with CloudWatch
Ensure that your Voice implementation is running properly with the Amazon CloudWatch
dashboards and alarms that we provide. Monitor the health of your contact center with two
dashboards. Fine-tune the alarms so they trigger when something needs attention in your
environment. Notify the right people about these events with the new RealtimeAlertEvent platform
event.
This configuration applies to these telephony models:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
These customer alert features are available to all customers running version 8.0 or later of the Service Cloud Voice contact center in Amazon. To learn how to view or update your contact center, see Update Your Contact Center in Salesforce Help.