Open CTI Developer Guide

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Get Started with Open CTI
Why Your UI Matters
Open CTI Method Parity
Other Voice Solutions
Customize Functionality
Open CTI Support Policy
Backward Compatibility
API Support
Call Center Definition Files
Working with Open CTI
Methods for Lightning Experience
Methods for Salesforce Classic
Other Resources
PDF

API Support

Salesforce is committed to supporting each Open CTI version for a minimum of three years from the date of its first release.

To improve the quality and performance of Open CTI, versions that are more than three years old might not be supported.

When a Open CTI version is scheduled to be unsupported, a no-longer-available notice will be given at least one year before support for the version ends. Salesforce will directly notify customers using Open CTI versions that will no longer be available.