Open CTI Support Policy

Open CTI is in maintenance mode and is scheduled for retirement in February 2028. No new features or enhancements are being added to Open CTI. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs. To ensure long-term compatibility and access to the latest innovations, we recommend transitioning your development efforts to Salesforce Voice.

For more information, see this Knowledge Article, learning map, and developer migration guide.

Backward Compatibility
Salesforce strives to make backward compatibility easy when using Open CTI.
API Support
Salesforce is committed to supporting each Open CTI version for a minimum of three years from the date of its first release.