Field Service Developer Guide

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Field Service Developer Guide
Get Ready to Develop with Field Service
API End-of-Life Policy
Field Service Data Objects
Field Service Core Data Model
Field Service Inventory Management Data Model
Field Service Preventive Maintenance Data Model
Field Service Product Service Campaign Data Model
Field Service Warranty Management Data Model
Field Service Pricing Data Model
Field Service Object References
Field Service Standard and Custom Objects
Field Service Custom Fields on Standard Objects
AssignedResource Custom Fields
ResourceAbsence Custom Fields
ServiceAppointment Custom Fields
ServiceResource Custom Fields
ServiceResourceCapacity Custom Fields
ServiceTerritory Custom Fields
TimeSlot Custom Fields
WorkOrder Custom Fields
WorkOrderLineItem Custom Fields
Supplementary Field Service Objects
Field Service REST API
Field Service Metadata API
Field Service Tooling API
Field Service Apex Namespace
Field Service Custom Triggers
Field Service Code Examples
Field Service Mobile App
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ServiceResource Custom Fields

Custom fields associated with a field service technician or crew in Field Service.

The standard fields are documented in the ServiceResource object reference.

Supported Calls

create(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

Field Service managed package must be installed.

Fields

Field Details
FSL__Efficiency__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
The efficiency score or the work pace of the service resource. Enter a value from 0.1 to 10. An efficiency of 1 (default) means that the mobile worker works at a typical or average speed. An efficiency greater than 1 means that the mobile worker works faster than average. Less than 1 means that the mobile worker works slower than average.
For more info, view the Estimate a Service Resource’s Efficiency Help article.
FSL__GanttLabel__c
Type
string
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The description of the service resource in the Field Service dispatcher console’s Gantt chart. This is shown under the service resource’s name in the chart.
FSL__Online_Offset__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
The offset of how long the service resource is considered online since they last used or logged into the mobile app. This overrides the default value in the Field Service Settings page.
FSL__Picture_Link__c
Type
url
Properties
Create, Filter, Group, Nillable, Sort, Update
Description
The URL link to the customer’s picture used as the avatar in the Field Service dispatcher console’s Gantt chart. If no URL is provided here, the Gantt chart uses the user avatar.
FSL__Priority__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
The priority of the service resource used to rank their appointments. The lower the number the higher the priority.
FSL__Travel_Speed__c
Type
double
Properties
Create, Filter, Nillable, Sort, Update
Description
The average aerial travel speed of the service resource used to calculate the aerial travel time. This field overrides the default value in the Field Service Settings page. The units, selected in the Field Service Settings page, are KPH or MPH. Street level routing and predictive travel calculations don’t use this field. They have their own settings.