Live Agent lets service organizations connect with customers
or website visitors in real time through a Web-based, text-only live chat. This guide is for developers who are responsible for customizing Live Agent according to their company’s needs. It provides several
examples to help you understand and create customized chat windows,
buttons, forms, and pages.
You can customize Live Agent
to create a personalized chat experience for your customer
service agents and the customers they serve using custom code. In
this guide, we’ll show you how to:
Additionally, you can customize these and other Live Agent
components through Salesforce
settings. For more information, see “Customize Your Live Agent
Implementation” in the Salesforce help.