Documentation Version
Summer '15 (API version 34.0)
  • Summer '15 (API version 34.0) 34.0
  • Spring '15 (API version 33.0) 33.0
  • Winter '15 (API version 32.0) 32.0
  • Summer '14 (API version 31.0) 31.0
  • Spring '14 (API version 30.0) 30.0
  • Winter '14 (API version 29.0) 29.0
  • English
  • Japanese

About This Guide

Live Agent lets service organizations connect with customers or website visitors in real time through a Web-based, text-only live chat. This guide is for developers who are responsible for customizing Live Agent according to their company’s needs. It provides several examples to help you understand and create customized chat windows, buttons, forms, and pages.

Additionally, you can customize these and other Live Agent components through Salesforce settings. For more information, see “Customize Your Live Agent Implementation” in the Salesforce help.