Chat REST API Developer Guide
jSummer '26 (API version 67.0)
Spring '26 (API version 66.0)
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Overview
Getting Started with the Chat REST API
Request Headers
Your Message Long Polling Loop
Using Estimated Wait Time Instead of Queue Position for a Chat Session (Beta)
ChasitorNotTyping
ChasitorSneakPeek
ChasitorTyping
ChatEnd
ChasitorIdleTimeoutWarningEvent
ChatMessage
CustomEvent
AgentDisconnect
AgentNotTyping
AgentTyping
ChasitorSessionData
ChatEnded
ChatEstablished
ChatMessage
ChatRequestFail
ChatRequestSuccess
ChatTransferred
CustomEvent
NewVisitorBreadcrumb
QueueUpdate
SensitiveDataRules
MultiNoun
Request Bodies for Chat REST API
Response Bodies for Chat REST API
Chat REST API Data Types
Status Codes and Error Responses