Embedded Service Chat SDK for Android Developer Guide
jRelease Notes
Requirements
Accessibility
Data Collection
Installation
Push Notifications
Analytics
Decrease the Size of Your App
Android Examples
Data Protection and Security
Additional Resources
Embedded Service Chat SDK for Mobile Apps Setup
Set up the SDK to start using Service Cloud features in your mobile app.
The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.
Important
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Requirements for the Service Chat SDK for Android
The Salesforce org, SDK development, and mobile app requirements for using the Service Chat SDK. -
Accessibility with the Service Chat SDK for Android
The Service Chat SDK is accessible to customers that use a screen reader. Depending on your needs, you can also change some settings to expand accessibility. -
Data Collection for the
The Service Chat SDK collects and transmits data to perform basic operations. This data falls into three categories: pre-chat data, chat message data, and logging data. -
Install the Service SDK for Android
Install the Service SDK for Android using Gradle. -
Authentication with the Service Chat SDK for Android
The Service Chat SDK provides an authentication mechanism that allows your users to access user-specific information in Service Cloud. To authenticate, implement two interfaces and provide an access token to the SDK. -
Push Notifications with the Service Chat SDK for Android
To take advantage of push notifications from your org to your app, set up an Apex trigger and configure your app for notifications. Pass relevant notification information, such as case feed activity, to the Service Chat SDK using your PushNotificationListener implementation. -
Analytics with the Service Chat SDK for Android
You can listen to user-driven events from the Service Chat SDK using the ServiceAnalytics system. -
Decrease the Size of Your App
Although the SDK doesn't have a large footprint, you can decrease the size of your app by splitting your APK or by using ProGuard.