Embedded Service Chat for Web Developer Guide
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Embedded Chat Custom Events
Create Custom Chat Events
Code Snippet Versions
Boost Chat Stage
Your customer is chatting with an agent at the chat stage. Consider
adding chat event notifications and custom chat events to improve the agent view of their needs.
The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.
Important
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Embedded Chat Custom Events
There are three APIs that let you create custom chat events with Embedded Chat. Available using Embedded Service code snippet version 5.0 and later. -
Create Custom Chat Events
Custom chat events let you have your own communication channel with your customers using the agent console to send and receive your own chat events. Create custom events using your own JavaScript and CSS files.