This content describes an older version of this product.
View Latest
Boost Chat Stage
Your customer is chatting with an agent at the chat stage. Consider
adding chat event notifications and custom chat events to improve the agent view of their needs.
Embedded Chat Custom Events
There are three APIs that let you create custom chat events with Embedded Chat. Available using Embedded Service code snippet version 5.0 and later.
Create Custom Chat Events
Custom chat events let you have your own communication channel with your customers using the agent console to send and receive your own chat events. Create custom events using your own JavaScript and CSS files.
j