DisputeReason

Represents the reason for the transaction dispute. This object is available in API version 61.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

Fields

CardType

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: Specifies the type of card used in the transaction that’s being disputed.
Possible values:
- Credit Card
- Debit Card
- Prepaid Card

Description

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The description of the reason.

IsActive

Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates whether a reason code is active (true) or not (false).
Default value: false

IsDocumentRequired

Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates whether supporting document is required (true) or not (false) for the reason code.
Default value: false

PaymentNetwork

Type: picklist
Properties: Create, Filter, Group, Restricted picklist, Sort, Update
Description: Specifies the payment network that faciliates the exchange of funds between parties involved.
Possible values:
- ACH
- American Express
- Diners
- Mastercard
- Visa
- Zelle

ReasonCode

Type: picklist
Properties: Create, Filter, Group, Restricted picklist, Sort, Update
Description: Specifies a unique code that identifies the primary reason for a disputed transaction.
Possible values:
- 4808
- 4834
- 4853
- 71

ReasonCodeName

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The name associated with a reason code.

ReasonCodeSubtype

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Specifies the subtype of the reason code.

ReasonCodeType

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Specifies the type of the reason code.

ReasonCodeValidFromDate

Type: date
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The start date of the validity of the reason code.

ReasonCodeValidToDate

Type: date
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The end date of the validity of the reason code.

ReasonSubcode

Type: picklist
Properties: Create, Filter, Group, Restricted picklist, Sort, Update
Description: Specifies a unique subcode that classifies a disputed transaction within a specific reason code.
Possible values:
- 1
- 2
- 3
- 4
- 5
- 6
- 7

ReasonSubcodeName

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The name associated with a reason subcode.

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

DisputeReasonChangeEvent: Change events are available for the object.
DisputeReasonFeed: Feed tracking is available for the object.
DisputeReasonHistory: History is available for tracked fields of the object.
DisputeReasonOwnerSharingRule: Sharing rules are available for the object.
DisputeReasonShare: Sharing is available for the object.