TrackedCommunicationDetail

Stores additional information associated with TrackedCommunication records. This object is available in API version 57.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

DetailCodeId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The code set or code set bundle that contains the information to be added to the tracked communication record. Select a detail code when the specified detail type is Category, Medium, Reason Code, or Payload.

This field is a polymorphic relationship field.
Relationship Name: DetailCode
Relationship Type: Lookup
Refers To: CodeSet, CodeSetBundle

DetailRecordId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The record that contains the information to be added to the tracked communication record. Select the record based on the detail type you’ve specified.
- For the Replaced Item detail type, select a tracked communication record.
- For the About detail type, select either a case or a case request record.
- For the Recipient detail type, select either an account or a healthcare provider record.
- For the Note detail type, select an author note record.
- For the Payload detail type, select an author note record.
This field is a polymorphic relationship field.
Relationship Name: DetailRecord
Relationship Type: Lookup
Refers To: Account, AuthorNote, CareRequest, Case, HealthcareProvider, TrackedCommunication

DetailType

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Specifies the type of information that you’re adding to the tracked communication record.
Possible values:
- About
- Category
- Medium
- Note
- Payload
- Reason Code
- Recipient
- Replaced Item

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The most recent date on which a user referenced the record.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The most recent date on which a user viewed the record.

Name

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: The name of the tracked communication detail.

TrackedCommunicationId

Type: reference
Properties: Create, Filter, Group, Sort
Description: The parent tracked communication record you’re adding information to.

This field is a relationship field.
Relationship Name: TrackedCommunication
Relationship Type: Master-Detail
Refers To: TrackedCommunication

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

TrackedCommunicationDetailChangeEvent(API Version 63.0): Change events are available for the object.
TrackedCommunicationDetailFeed: Feed tracking is available for the object.
TrackedCommunicationDetailHistory: History is available for tracked fields of the object.