Service Process Update

Retrieve or update a service process.

Resource

1/connect/service-excellence/service-catalog-request/{svcCatalogRequestId}

The {svcCatalogRequestId} parameter is the ID of the service catalog request.

Available Version

57.0

Requires Chatter

HTTP Methods

GET PATCH

Response Body for GET

Service Process Record

Request Body for PATCH

JSON Example

1{
2  "attributes": {
3    "data": {
4      "IncidentDate": {
5        "value": "2023-03-10"
6      },
7      "ProductType": {
8        "value": "ATM / debit card"
9      },
10      "CaseParticipantInfo": {
11        "value": [
12          {
13            "Participant": "003xx000004WhGKAA0",
14            "Status": "Active",
15            "age_of_participant": 30
16          },
17          {
18            "Participant": "003xx000004WhGdAAK",
19            "Status": "Active",
20            "age_of_participant": 20
21          }
22        ]
23      },
24      "accountInfo": {
25        "value": [
26          {
27            "accountId": "001B000001UZDhOIAX",
28            "accountName": "Rachael Adams"
29          },
30          {
31            "accountId": "001B000001Ua331IAB",
32            "accountName": "Robert Williams"
33          }
34        ]
35      },
36      "case_status": {
37        "value": "Active"
38      },
39      "case_description": {
40        "value": "Sample test"
41      },
42      "base_field": {
43        "value": "Value on base field"
44      },
45      "cities": {
46        "value": [
47          "Delhi",
48          "Hyderabad"
49        ]
50      }
51    }
52  },
53  "documentInfo": {
54    "data": [
55      {
56        "id": "069xx0000004C92AAE",
57        "name": "Addhar",
58        "typeId": "2F0dexx0000000001"
59      }
60    ]
61  },
62  "svcCatalogItemDefApiName": "fsc_complaint_management"
63}

Properties

Name	Type	Description	Required or Optional	Available Version
`attributes`	Map<String, Generic Object>	Field name-value pairs, object names and field name-value pairs, or both. The attributes property populates the base and extended attributes defined in Service Process Studio and must match their structure.	Required	57.0
`caseInfo`	Map<String, Generic Object>	Field name-value pairs for the Case object.	Optional	57.0
`documentInfo`	Document Info Attributes[]	List of documents.	Optional	57.0
`svcCatalogItemDefApiName`	String	API Name of the related Service Catalog Item Definition. See SvcCatalogItemDef.	Required	57.0

Request Parameters for PATCH

Parameter Name	Type	Description	Required or Optional	Available Version
`serviceProcessRequestData`	Object	Top-level parameter for the request body.	Required	58.0

Response Body for PATCH

Service Process Output