Claim

Represents a warranty Claim submitted by a partner to a manufacturer, or a supplier recovery claim submitted by the manufacturer to a supplier. This object is available in Manufacturing Cloud in API version 58.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

AccountId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The ID of the account related to the claim.

This field is a relationship field.
Relationship Name: Account
Relationship Type: Lookup
Refers To: Account

ClaimReason

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The reason for initiating the claim.

ClaimReasonType

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The category to which the claim reason belongs.
Possible values:
- Accident
- Natural Disaster

ClaimType

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: The type of the claim.
Default value: Warranty Claim
Possible values:
- Pre Warranty Authorization
- Warranty Claim

ClaimTypeCode

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The type of the claim.
Default value: Warranty Claim
Possible values:
- PreWarrantyAuthorization
- SupplierRecoveryClaim
- WarrantyClaim

FinalizedDate

Type: dateTime
Properties: Create, Filter, Nillable, Sort, Update
Description: The date on which the claim was marked resolved, with claim status as approved or rejected.

FnolChannel

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The channel through which the loss was reported.
Possible values:
- Chatbot
- Mobile
- Phone
- Web

IsClosed

Type: boolean
Properties: Defaulted on create, Filter, Group, Sort
Description: Indicates whether the claim has been closed (true) or not (false).
Default value: false

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp for when the current user last viewed a record related to this record.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.

Name

Type: string
Properties: Create, Filter, Group, idLookup, Sort, Update
Description: The claim number in the claims management system.

OwnerId

Type: reference
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: ID of the record owner.

This field is a polymorphic relationship field.
Relationship Name: Owner
Relationship Type: Lookup
Refers To: Group, User

RelatedClaimId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: ID of the claim related to this claim.

This field is a relationship field.
Relationship Name: RelatedClaim
Relationship Type: Lookup
Refers To: Claim

Severity

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The severity of the claim.
Possible values:
- High
- Low
- Medium

Status

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: The status of the claim.
Default value: Draft
Possible values:
- Approved
- Draft
- Manual Review Needed
- Rejected
- Requested Information
- Submitted
- Under Review

Summary

Type: textarea
Properties: Create, Nillable, Update
Description: The description of the claim.

TotalAdjustedAmount

Type: currency
Properties: Filter, Nillable, Sort
Description: The claim amount that was approved.

This field is a calculated field.

TotalClaimedAmount

Type: currency
Properties: Filter, Nillable, Sort
Description: The total amount being claimed.

This field is a calculated field.

UsageType

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The usage type of the Claims record.
Possible values:
- Manufacturing