ReturnOrderLineItem

Represents a product that is returned, recalled, or repaired as part of a return order. This object is available in API version 60.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

AssetId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The asset associated with the return order line item.

This is a relationship field.
Relationship Name: Asset
Relationship Type: Lookup
Refers To: Asset

Description

Type: textarea
Properties: Create, Nillable, Update
Description: The description of the return order line item.

DestinationLocationId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The location where the items are being returned to. For example, if the return order tracks the return of products from a technician center to a warehouse, the warehouse is the destination location.

This is a relationship field.
Relationship Name: DestinationLocation
Relationship Type: Lookup
Refers To: Location

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp when the current user last accessed this record indirectly, for example, through a list view or related record.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp when the current user last viewed this record or list view. If this value is null, and LastReferenceDate isn’t null, the user accessed this record or list view indirectly.

OrderItemId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The order product associated with the return order line item.

This is a relationship field.
Relationship Name: OrderItem
Relationship Type: Lookup
Refers To: OrderItem

ProcessingPlan

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: Specifies the preferred fate of the items after their return. Available values are:
- Repair—Repair the items and return them to the owner
- Discard—Discard the items
- Salvage—Salvage the items’ working parts
- Restock—Return the items to your inventory

Product2Id

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The product associated with the return order line item.

This is a relationship field.
Relationship Name: Product2
Relationship Type: Lookup
Refers To: Product2

ProductItemId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The product item representing the location of the product at the start of the return.

This is a relationship field.
Relationship Name: ProductItem
Relationship Type: Lookup
Refers To: ProductItem

ProductRequestLineItemId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The product request line item associated with the return order line item.

This is a relationship field.
Relationship Name: ProductRequestLineItem
Relationship Type: Lookup
Refers To: ProductRequestLineItem

QuantityExpected

Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: The quantity of items expected to be returned.

QuantityReceived

Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: The actual quantity of items received for return.

QuantityRejected

Type: double
Properties: Create, Filter, Nillable, Sort, Update
Description: The quantity of items rejected for return.

QuantityReturned

Type: double
Properties: Create, Filter, Sort, Update
Description: The quantity of items being returned. If multiple types of products are being returned, track each product in a different return order line item.

QuantityUnitOfMeasure

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: Units of the returned items. For example, kilograms or liters. Quantity Unit of Measure picklist values are inherited from the Quantity Unit of Measure field on products.

ReasonForRejection

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: Reason for rejecting returned items on this return order line item.
Default value: Missing Item or Part
Possible values:
- Damaged Item
- Expired Warranty
- Missing Item or Part
- Wrong Item

ReasonForReturn

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: The reason the items are being returned. Available values are:
- Damaged
- Defective
- Duplicate Order
- Wrong Item
- Wrong Quantity
- Not Satisfied
- Outdated
- Other

ReasonForChangeText

Type: string
Properties: Filter, Group, Sort
Description: The details about the reason for the return change

RepaymentMethod

Type: picklist
Properties: Create, Defaulted on create, Filter, Group, Nillable, Sort, Update
Description: The method by which the customer or owner will be reimbursed for the items being returned. Available values are:
- Replace—The items will be replaced
- Refund—The items will be returned and the owner will be refunded
- Credit—The items will be returned and the owner will receive credit for them
- Return—The items will be returned to the owner (for example, following their repair)

ReturnOrderId

Type: reference
Properties: Create, Filter, Group, Sort
Description: The return order that the return order line item belongs to.

This is a relationship field.
Relationship Name: ReturnOrder
Relationship Type: Lookup
Refers To: ReturnOrder

ReturnOrderLineItemNumber

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: The auto-generated number that identifies the return order line item.

SourceLocationId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The items’ location at the start of the return or repair. For example, if the return order tracks the return of products from a technician’s service center to a warehouse, the service vehicle is the source location.

This is a relationship field.
Relationship Name: SourceLocation
Relationship Type: Lookup
Refers To: Location