ProductSvcCampaignGrpDef

Represents information about product service campaign definitions within groups based on attributes, such as the origin, status, or consequences of a campaign. Helps compliance officers define the scope and type of a product service campaign group before execution. This object is available in API version 65.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

ActualCompletionDate

Type: date
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The date when the tasks associated with the product service event are completed.

AdditionalInformation

Type: textarea
Properties: Create, Filter, Nillable, Sort, Update
Description: Additional information about the product service campaign group definition.

ClaimCount

Type: int
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The approximate number of claims raised for the product service event.

Classification

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The category of the product service, such as a recall mandated by the government or a recall initiated due to customer complaints.

CurrentImpact

Type: textarea
Properties: Create, Filter, Nillable, Sort, Update
Description: The current impact of the product service event.

CustomerContactId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The point of contact for all communication with the customer.

This field is a relationship field.
Relationship Name: CustomerContact
Refers To: User

Description

Type: textarea
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The description of the product service campaign group definition.

ExpectedCompletionDate

Type: date
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The date when the tasks associated with the product service event are planned for completion.

ExternalDataSource

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The external data source where the product service group campaign definition is recorded.

ExternalId

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The unique identifier of the product service campaign group definition in an external system.

IncidentCount

Type: int
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The number of incidents that have occurred for which a product service campaign needs to take place to prevent such incidences in the future, such as injuries.

InitiationDate

Type: date
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The date when the product service event is initiated.

InternalContactId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The point of contact for all communication with the manufacturer associated with a product service campaign.

This field is a relationship field.
Relationship Name: InternalContact
Refers To: User

IsMajorRecall

Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates whether the recall event is major (true) or not (false).
Default value: false

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp for when the current user last viewed a record related to this record.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.

Name

Type: string
Properties: Create, Filter, Group, idLookup, Sort, Update
Description: The name of the product service campaign group definition.

PotentialRisks

Type: textarea
Properties: Create, Filter, Nillable, Sort, Update
Description: The potential risks on stakeholders, such as an automotive company or customers, that could arise due to the non-implementation of a product service campaign.

ReportedBy

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The agency that reported the product service event.

ReportingDate

Type: date
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The date when the product service event is reported by a relevant stakeholder.

ResolutionMeasures

Type: textarea
Properties: Create, Filter, Nillable, Sort, Update
Description: The measure taken to contain the product service event.

Severity

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The severity of the product service event, such as critical, high, medium, or low.
Possible values:
- Critical
- High
- Low
- Medium

SourceDocumentReference

Type: string
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The document of reference from an external source.

Status

Type: picklist
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The status of a product service campaign, such as new, open, withdrawn, or closed.

TotalImpactedUnitCount

Type: int
Properties: Filter, Group, Nillable, Sort
Description: The total number of product units to be impacted by a product service campaign.

This field is a calculated field.

Type

Type: picklist
Properties: Create, Filter, Group, Restricted picklist, Sort, Update
Description: The type of a product service campaign, such as a campaign for recall, upgrade or maintenance.
Possible values:
- Maintenance
- Recall
- Upgrade

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

ProductSvcCampaignGrpDefChangeEvent: Change events are available for the object.

ProductSvcCampaignGrpDefHistory: History is available for tracked fields of the object.