Agent Console Data Model
Entities and relationships that equip service reps with a 360-degree view of customers, including usage statistics, interaction history, and tools to help respond quickly and minimize resolution times.
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Customizable Lucidchart Template
Account Account Relationship, Account Billing Account, Account-Contact Relationship, Address, Associated Location, Balance Adjustment Request, Billing Account, Billing Account Contact, Case, Case Related Subject, Contact, Contract, Customer Account, Energy Service Agreement, Energy Service Agreement Item, Location, Product, Service Point