Agent Console Data Model
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Customizable Lucidchart template (Note: May not reflect the most current version of the data model.)
Entities and relationships that equip service reps with a 360-degree view of customers, including usage statistics, interaction history, and tools to help respond quickly and minimize resolution times.
Account Account Relationship, Account Billing Account, Account-Contact Relationship, Address, Associated Location, Balance Adjustment Request, Billing Account, Billing Account Contact, Case, Case Related Subject, Contact, Contract, Customer Account, Energy Service Agreement, Energy Service Agreement Item, Location, Product, Service Point