closeAgentWork
Changes the status of a work item to “Closed” and removes it from the list of work items in the Omni-Channel widget. Available in API versions 32.0 and later.
| Name | Type | Description |
|---|---|---|
workId | String | The ID of the work item that’s closed. |
callback | function | JavaScript method to call when the work item associated with the workId is closed. |
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
| Name | Type | Description |
|---|---|---|
success | Boolean | true if closing the work item was successful; false if closing the work item wasn’t successful. |