getServicePresenceStatusId
Retrieves an agent’s current presence status. Available in API versions 32.0 and later.
| Name | Type | Description |
|---|---|---|
callback | function | JavaScript method to call when the agent’s presence status is retrieved. |
This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:
| Name | Type | Description |
|---|---|---|
success | Boolean | true if retrieving the presence status ID was successful; false if the retrieving the presence status ID wasn’t successful. |
statusName | String | The name of the agent’s current presence status. |
statusApiName | String | The API name of the agent’s current presence status. |
statusId | String | The ID of the agent’s current presence status. |