Sample Call Center Definition File

Each call center definition file looks different. This example shows you what a call center definition file looks like for an org using Salesforce Classic and Lightning Experience.

The way you implement Open CTI depends on your org’s user interface. There are separate Open CTI APIs for Salesforce Classic and Lightning Experience. The reqSalesforceCompatibilityMode item in your call center definition file identifies the user interface you plan to use—Salesforce Classic, Lightning Experience, or both. If no value is specified, the default is Classic. This item is optional, but to make calls in Lightning Experience you must specify Lightning or Classic_and_Lightning.