Interaction Service API Release Notes

This section describes recent changes that have been made to this guide. To see the latest feature updates for Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS, visit Bring Your Own Channel release notes.

• Updated Generate an Access Token to provide instructions for integrations that use an external client app (ECA) instead of a connected app.

• Added End or Inactivate a Messaging Session API.
• Added Remove Participant API.
• Added Register Capabilities API.
• Added maximum length information for the value of routingAttributes key/value pair in Route API and Message Interaction API.

• Added rate limits information.
• Added Conference value for agentActionVisibilities in Create AgentWork API.
• Added Conference value for routingType in Route API.
• Added cancelReason to Clear Routing API.