EngagementChannelType

Represents a channel through which a customer can be reached for communication. The Engagement Channel Type object supports only the English language. This object is available in API version 48.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Salesforce Scheduler must be enabled.

Fields

ContactPointType

Type: picklist
Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description: The contact point type of the channel.
Possible values:
- InPerson—In Person
- Phone
- Video

IsActive

Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates whether the engagement channel type is active (true) or not (false). This field is available in API version 56.0 and later.

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp for when the current user last viewed a record related to this record.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.

Name

Type: string
Properties: Create, Filter, Group, idLookup, Sort, Update
Description: Required. Name of the communication subscription consent record.

OwnerId

Type: reference
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: The ID of the account owner associated with this customer. This field is a polymorphic relationship field.
Relationship Name: Owner
Relationship Type: Lookup
Refers To: Group, User

UsageType

Type: multipicklist
Properties: Create, Filter, Nillable, Update
Description: Specifies the usage of the engagement channel type. This field is available in API version 56.0 and later.
Possible values:
- Salesforce Scheduler

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

EngagementChannelTypeFeed: Feed tracking is available for the object.

EngagementChannelTypeHistory: History is available for tracked fields of the object.

EngagementChannelTypeShare: Sharing is available for the object.