Salesforce Scheduler Standard Objects

Salesforce Scheduler gives you access to a suite of standard objects that you can find in Setup and as tabs in Salesforce. Salesforce Scheduler shares these objects with Field Service. These objects make up the core Salesforce Scheduler features, including appointments.

Salesforce Scheduler is available for an extra cost in Lightning Experience.

Available in: Enterprise, Unlimited, Performance, and Developer editions.

The following is a list of standard objects currently available within the Salesforce Scheduler platform.

  • AppointmentCategory

    Represents the category of work types and shifts. This object is available in API version 58.0 and later.

  • AppointmentInvitation

    Represents information about an appointment invitation that’s created for customers who can use it for booking appointments. This object is available in API version 55.0 and later.

  • AppointmentInvitee

    Represents information about the participant and resources required for creating an appointment invitation URL. This object is available in API version 55.0 and later.

  • AssignedResource

    Represents a service resource who is assigned to a service appointment in Salesforce Scheduler. Assigned resources appear in the Assigned Resources related list on service appointments. This object is available in API version 38.0 and later.

  • Holiday

    Represents the fields in the Holiday object that are used by Salesforce Scheduler. A holiday is a period during which your service resource is unavailable for appointment scheduling.

  • OperatingHours

    Represents the hours in which a service territory, service resource, or account is available for work in Salesforce Scheduler. This object is available in API version 38.0 and later.

  • ResourcePreference

    Represents an account’s preference for a specified service resource.

  • ResourceAbsence

    Represents a time period in which a service resource is unavailable to work in Salesforce Scheduler. This object is available in API version 38.0 and later.

  • ServiceAppointment

    Represents an appointment booked through Salesforce Scheduler. This object is available in API version 38.0 and later.

  • ServiceAppointmentAttendee

    Represents a Lead, Contact, or Person Account who is associated with the Service Appointment of type Group. This object is available in API version 60.0 and later.

  • ServiceResource

    Represents a technician or an asset. This object is available in API version 38.0 and later.

  • ServiceResourceSkill

    Represents a skill that a service resource possesses in Salesforce Scheduler. This object is available in API version 38.0 and later.

  • ServiceTerritory

    Represents a geographic or functional region in which work can be performed in Salesforce Scheduler. This object is available in API version 38.0 and later.

  • ServiceTerritoryMember

    Represents a service resource who can be assigned to service appointments in a service territory in Salesforce Scheduler. This object is available in API version 38.0 and later.

  • Shift

    Represents a shift for service resource scheduling. This object is available in API version 46.0 and later.

  • Skill

    Represents a skill that service resources have. This object is available in API version 24.0 and later.

  • SkillRequirement

    Represents a skill that is required to complete a particular task in Salesforce Scheduler. Skill requirements can be added to work types Salesforce Scheduler. This object is available in API version 38.0 and later.

  • TimeSlot

    Represents a period of time on a specified day of the week during which work can be performed in Salesforce Scheduler. Operating hours consist of one or more time slots. This object is available in API version 38.0 and later.

  • Waitlist

    Represents a queue to which drop in customers who visit the branch without an already scheduled appointment are added. This object is available in API version 58.0 and later.

  • WaitlistParticipant

    Represents a customer who is added to a waitlist. This object is available in API version 58.0 and later.

  • WorkType

    Represents a type of work to be performed in Salesforce Scheduler. This object is available in API version 38.0 and later.

  • WorkTypeGroup

    Represents a grouping of work types used to categorize types of appointments available in Salesforce Scheduler. This object is available in API version 45.0 and later.

  • WorkTypeGroupDataTranslation

    Represents the translated values of the data stored within a WorkTypeGroup record’s fields. This object is available in API version 54.0 and later.

  • Additional Salesforce Scheduler Objects

    Additional Salesforce Scheduler objects, including appointment assignment, scheduling policies, and related junction objects that are documented in the Salesforce Object Reference.