EngagementChannelWorkType

Represents the relationship between an Engagement Channel Type object and a Work Type object for Salesforce Scheduler. This object is available in API version 56.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Salesforce Scheduler must be enabled.

Fields

AreAllEngmtChnlSupported

Type: boolean
Properties: Create, Defaulted on create, Filter, Group, Sort, Update
Description: Indicates whether the work type supports all engagement channels (true) or not (false).

EngagementChannelTypeId

Type: reference
Properties: Create, Filter, Group, Nillable, Sort, Update
Description: The ID of the engagement channel type that’s related to the work type indicated in the WorkTypeId field. This field is a relationship field.
Relationship Name: EngagementChannelType
Relationship Type: Lookup
Refers To: EngagementChannelType

LastReferencedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The date and time that the current user last viewed a record related to this object.

LastViewedDate

Type: dateTime
Properties: Filter, Nillable, Sort
Description: The timestamp for when the current user last viewed this object.

Name

Type: string
Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
Description: The name of this engagement channel-work type relationship.

WorkTypeId

Type: reference
Properties: Create, Filter, Group, Sort
Description: The ID of the work type that’s related to the engagement channel type indicated in the EngagementChannelTypeId field. This field is a relationship field.
Relationship Name: WorkType
Relationship Type: Lookup
Refers To: WorkType

Associated Objects

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

EngagementChannelWorkTypeFeed: Feed tracking is available for the object.

EngagementChannelWorkTypeHistory: History is available for tracked fields of the object.