publishEvent

Publishes an event to Salesforce. The event payload is verified to ensure that it’s the correct type before it’s published. Use this method to publish an event from a desk phone or directly from the partner connector.

Parameters 
FieldTypeDescription
paramobjectContains an event type and a payload.
param.eventTypestringEvent type to publish. If the rep status is offline, you shouldn’t publish the following events: MESSAGE, CALL_CONNECTED, CALL_STARTED, HANGUP, MUTE_TOGGLE, HOLD_TOGGLE, RECORDING_TOGGLE, UPDATE_AUDIO_STATS, PARTICIPANT_ADDED, PARTICIPANT_CONNECTED, PARTICIPANTS_CONFERENCED, PARTICIPANTS_SWAPPED, QUEUED_CALL_STARTED, CALL_UPDATED. If you publish one of these events when a rep is offline, they’re notified regardless of their status. As of Winter ‘24 and later, reps can change their Omni-Channel presence status after AgentWork is assigned but before they accept or decline the call. Partners should handle the SET_AGENT_STATUS event during this period between CALL_STARTED and CALL_CONNECTED.
param.payloadobjectPayload for the event. The payload must be an object with the payload class associated with the EVENT_TYPE if specified. Otherwise, the event isn’t dispatched.

Possible values for param.eventType 
  • SHARED_EVENT_TYPE.AFTER_CONVERSATION_WORK_ENDED
  • SHARED_EVENT_TYPE.AFTER_CONVERSATION_WORK_STARTED
  • SHARED_EVENT_TYPE.ERROR
  • SHARED_EVENT_TYPE.GET_AGENT_STATUS
  • SHARED_EVENT_TYPE.GET_AGENT_STATUS_RESULT
  • SHARED_EVENT_TYPE.GET_CONTACTS_RESULT
  • SHARED_EVENT_TYPE.INFO
  • SHARED_EVENT_TYPE.LOGIN_RESULT
  • SHARED_EVENT_TYPE.LOGOUT_RESULT
  • SHARED_EVENT_TYPE.LOGIN_STARTED
  • SHARED_EVENT_TYPE.MESSAGE
  • SHARED_EVENT_TYPE.REMOTE_CONTROLLER
  • SHARED_EVENT_TYPE.SET_AGENT_STATUS
  • SHARED_EVENT_TYPE.SET_AGENT_STATUS_RESULT
  • SHARED_EVENT_TYPE.SHOW_LOGIN
  • SHARED_EVENT_TYPE.SHOW_STORAGE_ACCESS
  • SHARED_EVENT_TYPE.STATE_CHANGE
  • SHARED_EVENT_TYPE.STORAGE_ACCESS_RESULT
  • SHARED_EVENT_TYPE.WARNING
  • VOICE_EVENT_TYPE.AFTER_CALL_WORK_STARTED
  • VOICE_EVENT_TYPE.AGENT_CONFIG_UPDATED
  • VOICE_EVENT_TYPE.AGENT_ERROR
  • VOICE_EVENT_TYPE.CALL_BARGED_IN
  • VOICE_EVENT_TYPE.CALL_CONNECTED
  • VOICE_EVENT_TYPE.CALL_FAILED
  • VOICE_EVENT_TYPE.CALL_STARTED
  • VOICE_EVENT_TYPE.CALL_UPDATED
  • VOICE_EVENT_TYPE.GET_AUDIO_DEVICES
  • VOICE_EVENT_TYPE.HANGUP
  • VOICE_EVENT_TYPE.HOLD_TOGGLE
  • VOICE_EVENT_TYPE.MUTE_TOGGLE
  • VOICE_EVENT_TYPE.PARTICIPANT_ADDED
  • VOICE_EVENT_TYPE.PARTICIPANT_CONNECTED
  • VOICE_EVENT_TYPE.PARTICIPANTS_CONFERENCED
  • VOICE_EVENT_TYPE.PARTICIPANTS_SWAPPED
  • VOICE_EVENT_TYPE.PHONE_CONTACTS
  • VOICE_EVENT_TYPE.QUEUED_CALL_STARTED
  • VOICE_EVENT_TYPE.RECORDING_TOGGLE
  • VOICE_EVENT_TYPE.SHOW_TRANSFER_VIEW
  • VOICE_EVENT_TYPE.SIGNED_RECORDING_URL
  • VOICE_EVENT_TYPE.SOFTPHONE_ERROR
  • VOICE_EVENT_TYPE.SUPERVISOR_BARGED_IN
  • VOICE_EVENT_TYPE.SUPERVISOR_CALL_CONNECTED
  • VOICE_EVENT_TYPE.SUPERVISOR_CALL_STARTED
  • VOICE_EVENT_TYPE.SUPERVISOR_HANGUP
  • VOICE_EVENT_TYPE.UPDATE_AUDIO_STATS
  • VOICE_EVENT_TYPE.UPDATE_AUDIO_STATS_COMPLETED
  • VOICE_EVENT_TYPE.WRAP_UP_ENDED

Payload types for param.payload 
Event TypePayload Class
SHARED_EVENT_TYPE.LOGIN_RESULTGenericResult
SHARED_EVENT_TYPE.LOGOUT_RESULTLogoutResult
SHARED_EVENT_TYPE.MESSAGEobject
SHARED_EVENT_TYPE.SET_AGENT_STATUSAgentStatusInfo
VOICE_EVENT_TYPE.CALL_BARGED_INSuperviseCallResult
VOICE_EVENT_TYPE.CALL_CONNECTEDCallResult
VOICE_EVENT_TYPE.CALL_STARTEDCallResult
VOICE_EVENT_TYPE.CALL_UPDATEDCallResult
VOICE_EVENT_TYPE.HANGUPHangupResult
VOICE_EVENT_TYPE.HOLD_TOGGLEHoldToggleResult
VOICE_EVENT_TYPE.MUTE_TOGGLEMuteToggleResult
VOICE_EVENT_TYPE.PARTICIPANT_ADDEDParticipantResult
VOICE_EVENT_TYPE.PARTICIPANT_CONNECTEDParticipantResult
VOICE_EVENT_TYPE.PARTICIPANTS_CONFERENCEDHoldToggleResult
VOICE_EVENT_TYPE.PARTICIPANTS_SWAPPEDHoldToggleResult
VOICE_EVENT_TYPE.QUEUED_CALL_STARTEDCallResult
VOICE_EVENT_TYPE.RECORDING_TOGGLERecordingToggleResult
VOICE_EVENT_TYPE.SUPERVISOR_CALL_CONNECTEDSuperviseCallResult
VOICE_EVENT_TYPE.SUPERVISOR_CALL_STARTEDSuperviseCallResult
VOICE_EVENT_TYPE.SUPERVISOR_HANGUPSuperviseCallResult
VOICE_EVENT_TYPE.UPDATE_AUDIO_STATSAudioStats

Example 

 
1publishEvent({
2  eventType: Constants.VOICE_EVENT_TYPE.CALL_CONNECTED,
3  payload: new CallResult({ call }), // "call" contain the PhoneCall object
4});

Service Connector API Reference
Service Connector API Reference
Base Connector API
initializeConnector
publishError
publishEvent
Connector API Methods
Connector API Class Objects
Supervisor API

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