Salesforce API Resources for External Routing

Use the following resources as you integrate your partner application with Omni-Channel.

• AgentWork
• PendingServiceRouting
• UserServicePresence
• Streaming API Developer Guide
• Streaming API Message Durability
• Streaming API Limits

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Omni-Channel Developer Guide

Omni-Channel Objects

Omni-Channel Metadata API Types

Omni-Channel Components for the Salesforce Console

External Routing for Omni-Channel

Technical Architecture and Process

Salesforce API Resources for External Routing

Integrate External Routing

Expected Behavior

Troubleshooting

Previous Versions