Workforce Engagement Metadata and Tooling API Reference
When you enable Workforce Engagement, you gain access to metadata components and tooling objects.
Workforce Engagement is scheduled for retirement. See Workforce Engagement Retirement.
| Metadata Component | Description |
|---|---|
| WorkforceEngagementSettings | Settings for Workforce Engagement. For example, enable Workforce Engagement and the Workforce Engagement Configuration app, opt to use Machine Learning-based forecasting, and turn on features such as historical adherence, intraday management, and real-time adherence. |
| SchedulingObjective | Represents a scheduling objective in Workforce Engagement. Scheduling objectives are business goals that are considered when finding agents for shift assignments. |
| SchedulingRule | Represents a scheduling rule in Workforce Engagement. Scheduling rules determine which agents are assigned to shifts. |
| Tooling Objects | Description |
|---|---|
| SchedulingObjective | Represents scheduling objective settings for Workforce Engagement. |
| SchedulingRule | Represents scheduling rule settings for Workforce Engagement. |