Agentforce Service

Deliver engaging, personalized customer support by customizing Agentforce Service components like Voice, Knowledge, Chat, Messaging, and more. (Service Cloud is now Agentforce Service. You may continue to see Service Cloud references in Salesforce applications and documentation.)
Developer Guide

Enhanced In-App Chat

Provide a modern messaging experience directly from your iOS or Android mobile app.
Developer Guide

Enhanced Web Chat

Provide a modern messaging experience directly from your website.
Developer Guide

Enhanced Chat API

Programmatically manage customer conversations made through mobile apps or websites through a custom client deployment.
Developer Guide

Messaging Object Model

Learn how to use core objects, including config, error, channel, and conversation objects, to manage messaging tasks.
Developer Guide

Bring Your Own Channel for Messaging

Integrate third-party messaging services with Salesforce.
Developer Guide

Bring Your Own Channel for CCaaS

Connect your preferred contact center vendor to Salesforce.
Developer Guide

Bring Your Own Bot for Messaging

Integrate your third-party bot with Salesforce.
Developer Guide

Interaction Service API

Automate and customize the Bring Your Own Channel experience for your Salesforce administrators and service reps.
Developer Guide

Conversation Data API

Interact with conversation data on the Conversation Platform.
Developer Guide

Salesforce Voice with Telephony Providers Implementation Guide

Fine-tune your Voice implementation using examples for common use cases.
Developer Guide

Salesforce Voice for Partner Telephony Developer Guide

Connect your telephony system with Salesforce Voice, creating a unified and intuitive agent experience.
Developer Guide

Service Connector API Reference

Pass information between your partner telephony or Contact Center as a Service (CCaaS) system and a Salesforce org.
Developer Guide

Omni-Channel Developer Guide

Customize your Omni-Channel records and console integration with Omni-Channel API objects and console methods.
Developer Guide

Agentforce Field Service and Operations Developer Guide

Find reference information and code examples to help you understand and customize Field Service and Operations features with code.
Developer Guide

Knowledge Developer Guide

Create, manage, and securely share your company information to improve support using declarative tools or an API.
Developer Guide

Einstein Bots API and SDK

Link channels with your Einstein bots, access records, run automation, and build great conversational experiences.
Developer Guide

Embedded Service Chat SDK for Android Developer Guide

Give customers access to powerful chat features using the Embedded Service Chat SDK in your Android mobile app.
Developer Guide

Embedded Service Chat SDK for iOS Developer Guide

Give customers access to powerful chat features using the Embedded Service Chat SDK in your iOS mobile app.
All Docs

Documentation

Salesforce Voice with Telephony Providers Learning Map 

Get up to speed on Salesforce Voice, and learn how other customers are using it.

Salesforce Voice Trailblazer Community 

Review Salesforce Voice resources, ask questions, help others, and share experiences.

Messaging Trailblazer Community 

Communicate with the Digital Engagement product team and others, and keep abreast of product news.

Tools
Module

Agentforce Service Administration 

800 PointsSet up customer service for your business.
Module

Support Customers in Enhanced Channels 

1600 PointsModernize your customer service with Enhanced Messaging and Enhanced Chat.
All Trailhead Modules

Trailhead

Agentforce Service Samples 

The code samples in this repository accompany Service documentation found in admin help, developer docs, and our developer blog.

Salesforce Voice Samples 

This repo contains samples from Voice docs plus a sample app with a set of Lambda functions available within Amazon Connect.

Amazon Connect Samples for Voice 

A collection of resources, examples, and projects help customers address common requirements for deploying Voice.
All Code Samples

Code Samples