Get Started With Enhanced Chat v2

Enhanced Chat v2 is a new customer interface for Enhanced Web Chat on Service Cloud. Both Enhanced Chat versions allow you to connect and deploy Service agents to external chat channels.

The UI of Enhanced Chat v2 can be customized with custom Lightning Types. See Introduction to Lightning Types.

Enhanced Chat v2 is different from Enhanced Web Chat. For more information, see What’s Enhanced Chat v2?.

Enhanced Chat v2 offers a unique way to pass context events. utilAPI in Enhanced Web Chat now has a new setSessionContext method that can be used in Enhanced Chat v2 deployments. See the enhanced chat developer guide and the enhanced chat reference in Service Cloud.

You can embed the Enhanced Chat v2 client directly within a specific element on your web page. Learn how to enable and configure inline mode in Inline Mode in Enhanced Chat v2.

You can use custom lightning types to personalize the appearance of your chat deployment. To send a message on behalf of the user or pass context events from your Lightning Web Component (LWC), see Custom Lightning Type APIs for Enhanced Chat v2.