Provides statistics on the number of views for the specified article
across all article types. This object is read-only and available in API version 20 and
later.
Supported Calls
describeSObjects(), query(),
retrieve()
Special Access Rules
Users must have access to the published version of an article to retrieve its views. For
more information on published article version, see the PublishStatus field in KnowledgeArticleVersion.
Fields
| Channel |
- Type
- picklist
- Properties
- Filter,
Restricted picklist
- Description
- The channel where the article is viewed:
-
AllChannels for article views
across all channels.
-
App for the internal Salesforce Knowledge
application.
-
Pkb for article views in public
knowledge base.
-
Csp for Customer Portal.
-
Prm for article view in partner portal.
|
| NormalizedScore |
- Type
- double
- Properties
- Filter,
Nillable
- Description
- Article's weighted views in the selected channel. The article with most
views has a score of 100. Other article views are then calculated relative to
this highest view score. For example, if the best read article has 2000 views
and another has 1000. The first one gets a score of 100 while the second gets
50.
|
| ParentId |
- Type
- reference
- Properties
- Filter
- Description
- ID of the viewed article. This corresponds to a KnowledgeArticle record.
|
| ViewCount |
- Type
- int
- Properties
- Filter,
Group, Sort
- Description
-
The number of unique views an article has received
in the selected channel. An article with a high number of views may not
always have a high normalized score. The normalized score for an article is
calculated based on views over time, with more recent views earning a higher
score. This field is available in API version 27.0 and later.
|
Usage
Use this object to query or retrieve statistics for article views.
Alternatively, client applications can use the article type API
Name followed by __ViewStat to query or
retrieve most viewed articles from a specific article type.
SOQL Samples
The following SOQL clause uses KnowledgeArticleViewStat to query all the
article views in Salesforce Knowledge and
return the related articles:
1SELECT Id, NormalizedScore, Parent.Id
2 FROM KnowledgeArticleViewStat where Channel = 'App'
3 ORDER BY NormalizedScore
Use the following clause to restrict your query to Offer articles for the Offer article type:
1SELECT Id, NormalizedScore, Parent.Id
2 FROM Offer__ViewStat where Channel = 'App'
3 ORDER BY NormalizedScore
j