Provides statistics on the number of views for the specified article
across all article types. This object is read-only and available in API version 20 and
later.
Supported Calls
describeSObjects(), query(), retrieve()
Special Access Rules
Users must have access to the published version of an article to retrieve its views. For more
information on published article version, see the PublishStatus field in KnowledgeArticleVersion.
Fields
| Channel |
- Type
- picklist
- Properties
- Filter, Restricted picklist
- Description
- The channel where the article is viewed:
-
AllChannels for article views across all
channels.
-
App for the internal Salesforce Knowledge application.
-
Pkb for article views in public knowledge
base.
-
Csp for Customer Portal.
-
Prm for article view in partner portal.
|
| NormalizedScore |
- Type
- double
- Properties
- Filter, Nillable
- Description
- Article's weighted views in the selected channel. The article with most views has a
score of 100. Other article views are then calculated relative to this highest view
score. For example, if the best read article has 2000 views and another has 1000. The
first one gets a score of 100 while the second gets 50.
|
| ParentId |
- Type
- reference
- Properties
- Filter
- Description
- ID of the viewed article. This corresponds to a KnowledgeArticle record.
|
| ViewCount |
- Type
- int
- Properties
- Filter, Group, Sort
- Description
-
The number of unique views an article has received in the
selected channel. An article with a high number of views may not always have a high
normalized score. The normalized score for an article is calculated based on views over
time, with more recent views earning a higher score. This field is available in API version 27.0 and
later.
|
Usage
Use this object to query or retrieve statistics for article views.
Alternatively, client applications can use the article type API
Name followed by __ViewStat to query or retrieve
most viewed articles from a specific article type.
SOQL Samples
The following SOQL clause uses KnowledgeArticleViewStat to query all the article
views in Salesforce Knowledge and return the
related articles:
1SELECT Id, NormalizedScore, Parent.Id
2 FROM KnowledgeArticleViewStat where Channel = 'App'
3 ORDER BY NormalizedScore
Use the following clause to restrict your query to Offer articles for the Offer article type:
1SELECT Id, NormalizedScore, Parent.Id
2 FROM Offer__ViewStat where Channel = 'App'
3 ORDER BY NormalizedScore
j