| BusinessHoursId |
- Type
- reference
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- ID of the BusinessHours associated with the entitlement template. Must be a valid business hours
ID.
|
| CasesPerEntitlement |
- Type
- int
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- The total number of cases the entitlement template supports.
- This field is only available if IsPerIncident is true.
|
|
IsPerIncident
|
- Type
- boolean
- Properties
- Create,
Defaulted on create,
Filter,
Update
- Description
- Indicates whether the entitlement template is limited to supporting a
specific number of cases (true) or not
(false).
|
| Name |
- Type
- string
- Properties
- Create,
Filter,
idLookup, Update
- Description
- Required. Name of the entitlement template.
|
| NamespacePrefix |
- Type
- string
- Properties
- Filter,
Group, Nillable, Sort
- Description
- The namespace prefix associated
with this object. Each Developer Edition organization that creates
a managed package has a unique namespace prefix. Limit: 15 characters.
You can refer to a component in a managed package by using the namespacePrefix__componentName notation.
The namespace prefix can have one of the following values:
- In Developer Edition organizations, the namespace prefix is set to the namespace prefix of the
organization for all objects that support it. There is an exception if an object is in
an installed managed package. In that case, the object has the namespace prefix of the
installed managed package. This field’s value is the namespace prefix of the Developer
Edition organization of the package developer.
- In organizations that are not Developer Edition organizations, NamespacePrefix is only set for objects that are part
of an installed managed package. There is no namespace prefix for
all other objects.
- Available in version 34.0 and later.
|
| SlaProcessId |
- Type
- reference
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- ID of the SlaProcess associated with the entitlement template. This field is available in API
version 19.0 and later.
|
| Term |
- Type
- int
- Properties
- Create,
Defaulted on create, Filter, Nillable, Update
- Description
- Number of days that the entitlement template is valid.
|
| Type |
- Type
- picklist
- Properties
- Create,
Filter,
Nillable,
Update
- Description
- The type of entitlement template, such as Web or phone support.
|
j