| AvatarImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the image used as the agent avatar image.
|
| ContrastInvertedColor |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Accent branding color used in the snap-in, displayed as
a hexadecimal value. Changes made to this field in the
API aren’t reflected in the snap-in.
|
| ContrastPrimaryColor |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Value of the ContrastPrimaryColor
field in the EmbeddedServiceBranding setup object.
|
| CustomMinimizedComponent |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The custom Aura component that’s used for the minimized
snap-in for this Snap-ins Chat deployment.
|
| CustomPrechatComponent |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The custom Aura component that’s used for the pre-chat
page for this Snap-ins Chat deployment.
|
| DurableID |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Developer name for the EmbeddedServiceConfig.
|
| FieldServiceConfirmCardImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the image used for the confirmation card in
Snap-ins Appointment Management (beta).
|
| FieldServiceHomeImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the image used for the home screen in Snap-ins
Appointment Management (beta).
|
| FieldServiceLogoImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the logo used for the home screen in Snap-ins
Appointment Management (beta).
|
| Font |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Font used in the chat text of the Snap-ins chat
widget.
|
| FontSize |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- Font size for the snap-in.
|
| HeaderBackgroundImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the image used for the header background in
Snap-ins Chat.
|
| Height |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- Height of the snap-in.
|
| IsFieldServiceEnabled |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Specifies whether Field Service is
enabled for this Snap-ins deployment (true) or not (false). Snap-ins
Appointment Management is currently beta.
|
| IsLiveAgentEnabled |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Specifies whether Live Agent is
enabled for this Snap-ins deployment (true) or not (false).
|
| IsOfflineCaseEnabled |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Specifies whether offline support is enabled for this
Snap-ins deployment (true) or not (false).
|
| IsPreChatEnabled |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Value of the PreChatEnabled field
in the EmbeddedServiceLiveAgent setup object.
|
| IsQueuePositionEnabled |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Specifies whether queue position (displaying the
customer’s place in line while they wait for an agent)
is enabled for this Snap-ins Chat deployment (true) or not (false).
|
| NavBarColor |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Value of the NavBarColor field in
the EmbeddedServiceBranding setup object.
|
| OfflineCaseBackgroundImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the image used for the background for the offline
support case form in Snap-ins Chat.
|
| PrechatBackgroundImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the image used for the background for the
pre-chat form in Snap-ins Chat.
|
| PrimaryColor |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Value of the PrimaryColor field in
the EmbeddedServiceBranding setup object.
|
| SecondaryColor |
- Type
- string
- Properties
- Filter, Group, Nillable
Sort
- Description
- Value of the SecondaryColor field
in the EmbeddedServiceBranding setup object.
|
| ShouldHideAuthDialog |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Specifies whether the prompt that the customer log in
again during a flow should be hidden
(true) or not
(false). When it’s hidden, the
customer is taken directly to your login page.
|
| ShouldShowExistingAppointment |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Specifies whether to display a button on the home screen
for customers to access their existing appointments
(true) or not
(false) for Snap-ins
Appointment Management (beta).
|
| ShouldShowNewAppointment |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Specifies whether to display a button on the home screen
for customers to create a new appointment
(true) or not
(false) for Snap-ins
Appointment Management (beta).
|
| Site |
- Type
- string
- Properties
- Filter, Group, Nillable
Sort
- Description
- Value of the Site field in the
EmbeddedServiceConfig setup object.
|
| SmallCompanyLogoImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the logo image used with Snap-ins Chat.
|
| WaitingStateBackgroundImg |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- URL of the image used for the background image in
Snap-ins Chat while the customer waits to be connected
with a support agent.
|
| Width |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- Width of the snap-in.
|
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