LiveChatTranscriptEvent

Captures specific events that occur over the lifetime of a chat. This object is available in API version 24.0 and later.

Supported Calls

create(), delete(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Fields

Field Name	Details
AgentId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the agent associated with the event.
Detail	Type string Properties Create, Filter, Group, Nillable, Sort Description Details associated with the event.
LastReferencedDate	Type date Properties Filter, Nillable, Sort, Update Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type date Properties Filter, Nillable, Sort, Update Description The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
LiveChatTranscriptId	Type reference Properties Create, Filter, Group, Sort Description The ID of the live chat transcript associated with the event.
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description The name of the event.
Time	Type dateTime Properties Create, Filter, Sort Description The time at which the event happened.
Type	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort Description The kind of event that occurred. `Transfer` (Transfer Accepted) `ChatRequest` (Chat Requested) `Enqueue` (Queued) `PushAssignment` (Routed—Push) `DeclineManual` (Decline—Manual) `DeclineTimeout` (Decline—Timeout) `CancelNoAgent` (Cancel—No Agent) `CancelNoQueue` (Cancel—No Queue) `Accept` (Accepted) `LeaveAgent` (Agent Left) `LeaveVisitor` (Visitor Left) `EndAgent` (Ended by Agent) `EndVisitor` (Ended by Visitor) `ChoiceRoute` (Routed—Choice) `Other` (Other) `TransferRequest` (Transfer Requested) `TransferCancelled` (Transfer Request Canceled) `AlertCriticalWaitChat` (Critical Wait Alert Time Reached) `ClearCriticalWaitChat` (Critical Wait Alert Cleared) `TransferDeclined` (Transfer Request Declined) `FileTransferRequested` (File Transfer Requested by Agent) `FileCanceledAgent` (File Transfer Canceled by Agent) `FileCanceledChasitor` (File Transfer Canceled by Visitor) `FileTransferSuccess` (File Transfer Success) `FileTransferFailure` (File Transfer Failure) `TransferredToButton` (Transferred to Button) `TransferToButtonFailed` (Transfer to Button Failed) `ConferenceRequest` (Chat Conference Requested) `ConferenceRequestCanceled` (Chat Conference Canceled) `ConferenceRequestDeclined` (Chat Conference Declined) `OperatorJoinedConference` (Agent Joined Conference) `OperatorLeftConference` (Agent Left Conference) `CancelBlocked` (Cancel—Blocked) `AgentBlocked` (Blocked by Agent) `CancelVisitor` (Canceled by Visitor) `FlagRaised` (Flag Raised) `FlagLoweredAgent` (Flag Lowered by Agent) `FlagLoweredSupervisor` (Flag Lowered by Supervisor) `SensitiveDataAgent` (Sensitive Data Blocked by Agent) `SensitiveDataVisitor` (Sensitive Data Blocked by Visitor) `SensitiveDataSupervisor` (Sensitive Data Blocked by Supervisor) `ChasitorIdleTimeout` (Visitor Idle Time-Out) `ChasitorIdleTimeoutWarningTriggered` (Visitor Idle Time-Out Warning Appeared) `ChasitorIdleTimeoutWarningCleared` (Visitor Idle Time-Out Warning Cleared) `FileTransferToChasitor` (File Transfer Initiated by Agent) `ChatbotEstablished` (Accepted by Chatbot) `ChatbotNotEstablished` (Chatbot Request Failed) `TransferredToSbrSkill` (Transferred to Skill) `Unassigned` (Unassigned)

Usage

Use this object to query and manage live chat transcript events.

Object Reference for Salesforce and Lightning Platform

LiveChatTranscriptEvent

Supported Calls

Fields

Usage