| Description |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- The description of the resource.
|
| IsActive |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- When selected, this option means that the resource can
be assigned to work orders. For service tracking
purposes, resources can’t be deleted, so deactivating a
resource is the best way to send them into
retirement.
Deactivating a user deactivates the
related service resource. You can’t create a service
resource that is linked to an inactive
user.
|
| IsCapacityBased |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- Capacity-based resources are limited to a certain number
of hours or appointments in a specified time
period.
The Capacities related list
shows a resource’s capacity.
|
| IsOptimizationCapable |
- Type
- boolean
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- When selected, this option means that the resource can be assigned to service
appointments during the optimization process. This
setting applies only if the Field Service Lightning
managed packages are installed. Its label in the user
interface is Include in Scheduling
Optimization. Only users with the “Field
Service Scheduling” permission set license can be
included in optimization. If this option is selected and
the related user doesn’t have the permission set
license, they user creating the service resource is
prompted to assign it.
Optimization isn’t available
for service crews, so if the service resource has a
Resource Type of Crew,
selecting this option has no results.
|
| LastKnownLatitude |
- Type
- double
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The latitude of the last known location.
|
| LastKnownLongitude |
- Type
- double
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The longitude of the last known location.
|
| LastKnownLocation |
- Type
- location
- Properties
- Nillable
- Description
- The service resource’s last known location. You can
configure this field to display data collected from a
custom mobile app. This field is not visible in the user
interface, but you can expose it on service resource
page layouts or set up field tracking to be able to view
a resource’s location
history.
|
| LastKnownLocationDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date and time of the last known location.
|
| LastReferencedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date when the service resource was last modified.
Its label in the user interface is Last
Modified Date.
|
| LastViewedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date when the service resource was last viewed.
|
| LocationId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort, Nillable, Update
- Description
- The location associated with the service resource. For
example, a service vehicle driven by the service
resource.
|
| Name |
- Type
- string
- Properties
- Create, Filter, Group, Sort, Update
- Description
- The resource’s name. You’ll likely want this to be the
name or title of the associated user or service
crew.
|
| OwnerId |
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- The owner of the service resource.
|
| RelatedRecordId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort, Nillable
- Description
- The associated user. Its label in the UI is
User. If the service resource
represents a service crew rather than a user, leave the
User field blank and select the
related crew in the ServiceCrewId
field.
|
| ResourceType |
- Type
- picklist
- Properties
- Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- Indicates whether the resource is a Technician, Dispatcher, Crew, or Agent. Resources
who are dispatchers can’t be capacity-based or included
in scheduling optimization. Only users with the “Field
Service Dispatcher” permission set license can be
dispatchers.
You can’t add additional resource
types.
|
| ServiceCrewId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort, Nillable, Update
- Description
- The associated service crew. If the service resource
represents a crew, select the crew.
This field is
hidden for all users by default. To use it, update
its field-level security settings in Setup and add
it to your service resource page
layouts.
|
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