LiveChatTranscriptChangeEvent

Captures changes of events that occur over the lifetime of a chat. This object is available in API version 47.0 and later.

Supported Calls

describeSObjects(), retrieve()

Fields

Field	Details
AccountId	Type reference Properties Nillable
AverageResponseTimeOperator	Type int Properties Nillable
AverageResponseTimeVisitor	Type int Properties Nillable
Body	Type textarea Properties Nillable
Browser	Type string Properties Nillable
BrowserLanguage	Type string Properties Nillable
CaseId	Type reference Properties Nillable
ChangeEventHeader	Type complexvalue Properties
ChatKey	Type string Properties Nillable
ContactId	Type reference Properties Nillable
EndTime	Type dateTime Properties Nillable
EndedBy	Type picklist Properties Nillable, Restricted picklist Description Possible values are: `Agent` `System` `Visitor`
IpAddress	Type string Properties Nillable
IsChatbotSession	Type boolean Properties Defaulted on create
LeadId	Type reference Properties Nillable
LiveChatButtonId	Type reference Properties Nillable
LiveChatDeploymentId	Type reference Properties Nillable
LiveChatVisitorId	Type reference Properties Nillable
Location	Type string Properties Nillable
MaxResponseTimeOperator	Type int Properties Nillable
MaxResponseTimeVisitor	Type int Properties Nillable
Name	Type string Properties Autonumber, Defaulted on create
OperatorMessageCount	Type int Properties Nillable
OwnerId	Type reference Properties Nillable
Platform	Type string Properties Nillable
ReferrerUri	Type string Properties Nillable
ReplayId	Type string Properties Nillable
RequestTime	Type dateTime Properties Nillable
ScreenResolution	Type string Properties Nillable
SkillId	Type reference Properties Nillable
StartTime	Type dateTime Properties Nillable
Status	Type picklist Properties Nillable, Restricted picklist Description Possible values are: `Blocked` `Completed` `Dropped` `InProgress` `Missed` `Waiting`
SupervisorTranscriptBody	Type textarea Properties Nillable
UserAgent	Type string Properties Nillable
VisitorMessageCount	Type int Properties Nillable
VisitorNetwork	Type string Properties Nillable

Object Reference for Salesforce and Lightning Platform

LiveChatTranscriptChangeEvent

Supported Calls

Fields