Service Cloud Voice Developer Guide

Overview
REST API
Lambda Functions for Amazon Connect
Authentication
Set Up OAuth in Connected App
Set Up OAuth in Lambda Function
Test Authentication
Sample Contact Flows
Function Reference
Limits and Scaling
PDF

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Set Up OAuth in the AWS Lambda Function

If you want to use the InvokeSalesforceRestApiFunction Lambda function, set up OAuth information for the AWS Lambda function.
Before you start, open a text file so you can write down the parameter values.
  1. Log in to AWS Console > Lambda > Functions.
  2. Select the {Your Contact Center Name}-InvokeSalesforceRestApiFunction Lambda function.
  3. Scroll down to Environment variables. Some of the variables are already configured for your instance, but you have to set the values for CONSUMER_KEY_PARAM_NAME, PRIVATE_KEY_PARAM_NAME, and SUBJECT.

    Environment variables

  4. For the SUBJECT variable, enter the username that you want to use to log in to Salesforce through the Lambda function.
    In the connected app in Salesforce, check that the user is added to the connected app profile. Log in to Salesforce, and go to the App Manager. Open the action menu for the connect app, click Manage, and scroll to the bottom of the page to see the profiles.
  5. Copy the values for the CONSUMER_KEY_PARAM_NAME, PRIVATE_KEY_PARAM_NAME parameters and paste them into your text file. These values are the names of the SSM parameters that hold the actual credentials.
  6. Click Services > enter SSM in the search box > Systems Manager.
  7. Scroll down to the Parameter Store.
  8. In the parameter store, search for the CONSUMER_KEY_PARAM_NAME and PRIVATE_KEY_PARAM_NAME values that you wrote down.
  9. For the Consumer Key, update the value by clicking Edit and pasting the value of the consumer key from the connected app in the Value field.
  10. Save the changes.
  11. Update the value of the private key by clicking Edit and pasting the private key into the Value field. For the private key, you need the key that you used to sign the self-signed certificate.

    The private key is not the same as the consumer secret, although both are generated by the same key.

    Note

  12. Save your changes.

It can take a few minutes before the changes are applied to the connected app.

Note