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Service Cloud Voice Authentication When Using InvokeSalesforceRestApiFunction
OAuth is automatically set up using a connected app when you enable Voice. This
functionality is required if you want to use the InvokeSalesforceRestApiFunction Lambda function. If you need to set up or modify the
OAuth manually, refer to these instructions.
OAuth is required if you want to perform Salesforce REST API calls to create, update, or query records in any of your contact flows.