Service Cloud Voice Implementation Guide

Overview
Examples of Common Use Cases
Contact Flows
Lambda Functions
Telephony Integration REST API
Connect API to Update Transcripts
Toolkit API
Telephony Events
Conversation Events
Next Best Action
Lightning Data Service
Toolkit API Sample Code
Limits and Scaling
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Service Cloud Voice Lightning Data Service

Harness the power of Lightning Data Service to interact with VoiceCall records without writing a single line of back-end code.

READ and UPDATE operations are supported for VoiceCall records. UPDATE is restricted to custom fields and the following standard fields: Call Resolution, RelatedRecord, Description.