Service Cloud Voice Implementation Guide

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Overview
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Lightning Web Component
Aura Component
Lightning Data Service
Sample Code
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
PDF

Service Cloud Voice Lightning Data Service

Harness the power of Lightning Data Service to interact with VoiceCall records without writing a single line of back-end code.

READ and UPDATE operations are supported for VoiceCall records. UPDATE is restricted to custom fields and the following standard fields: Call Resolution, RelatedRecord, Description.