AgentWorkSkill

Represents a skill used to route a work assignment to an agent. AgentWorkSkill is used for reporting and represents the result of a routing decision.

For more information, see AgentWorkSkill in the Object Reference for the Salesforce Platform, and SOAP API Developer Guide.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`AgentWorkId`	Agent Work ID	reference		18
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`Id`	Agent Work Skill ID	id		18
`IsAdditionalSkill`	Is Additional Skill	boolean
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`Name`	Name	string		255
`SkillId`	Skill ID	reference		18
`SkillLevel`	SkillLevel	double			4	2
`SkillPriority`	Skill Priority	int	9
`SystemModstamp`	System Modstamp	datetime
`WasDropped`	Was Dropped	boolean