AgentWorkSkill

Represents a skill used to route a work assignment to an agent. AgentWorkSkill is used for reporting and represents the result of a routing decision. This object is available in API version 42.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see AgentWorkSkill in the Object Reference for the Salesforce Platform.

Fields

Field Name Field Label Type Digits Length Precision Scale
AgentWorkId Agent Work ID reference 18
CreatedById Created By ID reference 18
CreatedDate Created Date datetime
CurrencyIsoCode Currency ISO Code picklist 3
Id Agent Work Skill ID id 18
IsAdditionalSkill Is Additional Skill boolean
IsDeleted Deleted boolean
LastModifiedById Last Modified By ID reference 18
LastModifiedDate Last Modified Date datetime
Name Name string 255
SkillId Skill ID reference 18
SkillLevel SkillLevel double 4 2
SkillPriority Skill Priority int 9
SystemModstamp System Modstamp datetime
WasDropped Was Dropped boolean