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AgentWorkSkill

Represents a skill used to route a work assignment to an agent. AgentWorkSkill is used for reporting and represents the result of a routing decision. This object is available in API version 42.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see AgentWorkSkill in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length	Precision	Scale
`AgentWorkId`	Agent Work ID	reference		18
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyIsoCode`	Currency ISO Code	picklist		3
`Id`	Agent Work Skill ID	id		18
`IsAdditionalSkill`	Is Additional Skill	boolean
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`Name`	Name	string		255
`SkillId`	Skill ID	reference		18
`SkillLevel`	SkillLevel	double			4	2
`SkillPriority`	Skill Priority	int	9
`SystemModstamp`	System Modstamp	datetime
`WasDropped`	Was Dropped	boolean

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