Represents the actions available to the supervisors of an Omni-Channel
supervisor configuration. This object is available in API version 56.0 and later.
Supported Calls
create(),
delete(),
describeSObjects(),
query(),
retrieve(),
update(),
upsert()
Special Access Rules
To access this object, Omni-Channel must be enabled.
Only authenticated internal and external users can access this object.
Fields
| DisplayOrder |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort
- Description
- The order in which the action is displayed.
|
| OmniSupervisorActionType |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort
- Description
- An action that a supervisor can perform.
- Possible values are:
- AgentDetails.CustomAction
-
AllAgents.AWSDashboard—All Agents - View
Amazon Real-Time Metrics
- AllAgents.AssignLearning
- AllAgents.ChangeQueues
- AllAgents.ChangeSkills
- AllAgents.CustomAction
-
AssignedWork.AWSDashboard—Assigned Work -
View Amazon Real-Time Metrics
- AssignedWork.CustomAction
- AssignedWorkDetails.CustomAction
- QueueDetails.CustomAction
-
QueuesBacklog.AWSDashboard—Queues Backlog
- View Amazon Real-Time Metrics
- QueuesBacklog.CustomAction
-
QueuesBacklog.ManageQueues—Queues Backlog
- Assign Agents to Queues
- SkillDetails.CustomAction
-
SkillsBacklog.AWSDashboard—Skills Backlog
- View Amazon Real-Time Metrics
- SkillsBacklog.CustomAction
|
| OmniSupervisorConfigId |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- A unique identifier for the Omni-Channel supervisor
configuration.
- This field is a relationship field.
- Relationship Name
- OmniSupervisorConfig
- Relationship Type
- Lookup
- Refers To
- OmniSupervisorConfig
|
j