| Abandoned |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The amount of time in seconds an incoming chat request remained unanswered by an agent before the chat was disconnected by the customer.
|
| AccountId |
- Type
- ID
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- ID of the account associated with the chat transcript.
|
| AverageResponseTimeOperator |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The agent’s average response time (in seconds) to chat messages from the visitor.
|
| AverageResponseTimeVisitor |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The visitor’s average response time (in seconds) to chat messages from the agent.
|
| Body |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- The contents of the chat.
|
| Browser |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The browser the visitor used for the chat.
|
| BrowserLanguage |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The language of the visitor’s browser.
|
| CaseID |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the case associated with the chat transcript.
|
| ChatDuration |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The total duration of the chat in seconds.
|
| ChatKey |
- Type
- string
- Properties
- Create, Filter, Group, idLookup, Nillable, Sort
- Description
- The session ID of the chat before it is persisted. ChatKey can be
used with advanced integrations in the Salesforce
console. This field is available in API version 25.0 and
later.
|
| ContactID |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the contact associated with the chat transcript.
|
| EndedBy |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The way the chat was ended: by the operator, the visitor, or the system.
|
| EndTime |
- Type
- dateTime
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The time the chat ended.
|
| IpAddress |
- Type
- string
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The auto-populated visitor’s IP address. Do not edit. Create a custom field if
you need an IP address field for your use case.
|
| IsChatbotSession |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Whether the visitor is chatting with a chatbot (true) or not (false).
|
| LastReferencedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp for when the current user last viewed a record related to this record.
|
| LastViewedDate |
- Type
- date
- Properties
- Filter, Nillable, Sort, Update
- Description
- The timestamp for when the current user last viewed this record. If this value is null, this
record might
only have been referenced
(LastReferencedDate) and not
viewed.
|
| LeadID |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the lead associated with the chat transcript.
|
| LiveChatButtonID |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the LiveChatButton the chat session originated from.
|
| LiveChatDeploymentID |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The ID of the LiveChatDeployment the chat session originated from.
|
| LiveChatVisitorID |
- Type
- reference
- Properties
- Create, Filter, Group, Sort
- Description
- The ID of the visitor associated with the chat transcript.
|
| Location |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The auto-populated best-guess approximation of the visitor’s location. Do not
edit.
|
| MaxResponseTimeOperator |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The maximum time in seconds it took an agent to respond to a chat visitor’s message.
|
| MaxResponseTimeVisitor |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The maximum time in seconds it took a customer to respond to an agent’s message.
|
| Name |
- Type
- string
- Properties
- Autonumber, Defaulted on create, Filter, idLookup, Sort
- Description
- The name of the transcript.
|
| OperatorMessageCount |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The number of messages sent by one or more agents during the chat.
|
| OwnerID |
- Type
- reference
- Properties
- Create, Defaulted on create, Filter, Group, Sort, Update
- Description
- The ID of the operator who participated in the chat last; for missed chats, this is a system user.
|
| Platform |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The visitor’s operating system platform.
|
| ReferrerUri |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The auto-populated URI where the chat request originated. Do not edit.
|
| RequestTime |
- Type
- dateTime
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The time the visitor requested the chat.
|
| ScreenResolution |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The visitor’s screen resolution.
|
| SkillId |
- Type
- reference
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The auto-populated record ID of the primary Skill associated with the LiveChatButton
the chat session originated from. Do not edit. To
associate multiple skills with a LiveChatTranscript, use
LiveChatTranscriptSkill junction objects.
|
| StartTime |
- Type
- dateTime
- Properties
- Create, Filter, Nillable, Sort, Update
- Description
- The time the chat started.
|
| Status |
- Type
- picklist
- Properties
- Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
- Description
- The final status of the chat: completed, missed, or blocked.
|
| SupervisorTranscriptBody |
- Type
- textarea
- Properties
- Create, Nillable, Update
- Description
- The text body of the supervisor’s chat transcript.
|
| UserAgent |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The visitor’s user agent string.
|
| VisitorMessageCount |
- Type
- int
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The number of messages sent by the visitor during the chat.
|
| VisitorNetwork |
- Type
- string
- Properties
- Create, Filter, Group, Nillable, Sort, Update
- Description
- The network or service provider the chat visitor used for the chat.
|
| WaitTime |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The total amount of time in seconds a chat request was waiting to be accepted by an agent.
|
j