Salesforce Voice with Telephony Providers Implementation Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Create a Contact Flow with Contact Lens
| Ease of Implementation | Medium |
| Estimated Time to Implement | 45 minutes |
Prerequisites
To run through this example, update your contact center to the latest version. To get the latest version of these contact flows, see Update Your Contact Center. If you don’t update your contact center, you can have older versions of the contact flows with different names.
Create the Contact Flow
To create a contact flow with Contact Lens, start with these packaged contact flows
that already has Contact Lens set up.
- Sample SCV Inbound Flow
- Sample SCV Outbound Flow With Transcription using Contact Lens
- Sample SCV Transfer Flow For Agent Transfers
- Sample SCV Transfer Flow For Queue Transfers